FAQ

PLEASE SEE BELOW A SELECTION OF FREQUENTLY ASKED QUESTIONS.

Companies

GRALKE AUGUSTO is offering Online Business Services since 1997 and provides a wide range of Setup, Support and Develpment Services to aid you with your E-Mail Delivery & Monitoring.

POSTMARK is the developer of a worldwide leading E-Mail Delivery and Tracking Application and has been delivering Billions of E-Mails per year, since 2010.

N.B. Gralke Augusto is not afiliated in any way with POSTMARK.

Services

GRALKE AUGUSTO provides the following Services for POSTMARK:

SETUP Includes Complete Account & Notification Setup and Administrator Guidance.

SUPPORT Includes additional User Setup and Guidance plus Online User Support.

DEVELOPMENT Includes Template and Webhooks Programming plus Bounce Setup.

POSTMARK provides E-Mail Delivery.

N.B. Optional Premium Support and Custom Development Services are billed by the minute (60 € per hour) and tracked by an independent application.

Retainers

All Services provided by GRALKE AUGUSTO are pre-paid and based on a Retainer System, starting at 100€ per account, adjustable for larger accounts. Smaller accounts are billed quarterly, larger accounts monthly.

Examples

Company A uses

in the 1st month 20 € for E-Mail Delivery and 20 € for Development;

in the 2nd month 20 € for E-Mail Delivery;

in the 3rd month 20 € for E-Mail Delivery and 10 € for Support;

The total to be billed at the end of the quarter would be 90 €.

Company B uses

in the 1st month 20 € for E-Mail Delivery, 20 € for E-Mail Monitoring, 20 € for Support and 40 € for Development;

The total to be billed at the end of the month would be 100 € plus 100 € to increase the retainer to 200 €.

Development

A custom developed webhook allows GRALKE AUGUSTO to immediately notify you when an event occurs e.g. when an E-Mail has been Delivered, Opened, Clicked, Bounced or has caused a SPAM Complaint.

N.B.

Development Services are billed by the minute (60 € per hour) and tracked by an independent application.

Webhook Hosting is subject to E-Mail Notification Fees.

All prices are subject to VAT where applicable.

Support

Support Services are included free of charge.

Terms

All Services provided by GRALKE AUGUSTO are pre-paid and based on a Retainer System, starting at 100€ per account.

Please click here for POSTMARKs Terms of Service.

Having questions? No problem, we are here to help.

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